Who We Are

AgentC Asia Co., Ltd. (Vietnamese: Công ty TNHH AgentC Asia)
Website: https://agentc.asia
Tax Code (MST): 4300868309
Contact: [email protected]

What Personal Data We Collect and Why

1. Account & Contact Information

When you register for AgentC services, we collect your name, email address, phone number, and company information to create and manage your account and communicate with you about our services.

2. Facebook & Meta Platform Data

When you connect your Facebook Page(s) to AgentC, we collect and process the following data through the Meta Graph API:

  • Page Public Metadata: Facebook Page name, profile photo, cover photo, verification status, and Page ID — used to display your connected channel identity within your AgentC workspace.
  • Page Public Content: Public posts, media (photos, videos), public comments, and basic engagement metrics (likes, reaction counts, comment counts) — used to populate your social monitoring feed and enable customer support response workflows.
  • OAuth Access Tokens: Long-lived Page Access Tokens — stored securely in encrypted form and used exclusively to make authorized API calls on your behalf.

Data use limitation: All Facebook data collected is used exclusively for the authorized client’s own internal dashboard and customer support workflows. We do not sell, share, or transfer this data to any unauthorized third parties.

3. Usage Data & Analytics

We automatically collect log data including IP addresses, browser type, pages visited, and timestamps to maintain service security and improve platform performance. This data is anonymized and aggregated.

4. Cookies

We use session cookies for authentication and preference cookies to remember your settings. You can disable cookies in your browser, but some features may not function correctly.

How We Use Your Data

  • To provide, maintain, and improve the AgentC platform
  • To authenticate your identity and manage your account
  • To synchronize authorized Facebook Page data into your workspace
  • To send transactional emails (account confirmation, service updates)
  • To comply with legal obligations

Data Retention

We retain your personal data for as long as your account is active. Facebook Page data is cached for a maximum of 24 hours and refreshed on demand. Upon account termination, all personal data is deleted within 30 days.

Data Security

All data is transmitted over HTTPS (TLS 1.2+). Access tokens and credentials are stored using industry-standard AES-256 encryption. Access to personal data is restricted to authorized personnel only.

Third-Party Services

We integrate with Meta (Facebook) Platform under the Meta Platform Terms and Meta Developer Policy. Your use of Facebook-connected features is also subject to Meta’s Privacy Policy.

Your Rights

You have the right to access, correct, export, or delete your personal data at any time by contacting us at [email protected]. To revoke Facebook permissions, visit your Facebook App Settings.

Contact

For privacy-related inquiries: [email protected]

Last updated: 2026-05-27